I hope that you will be absolutely delighted with your Katie Shanahan jewellery. If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange or refund within 14 days of purchase. Please contact me before you send back your piece for refund or exchange. If you have purchased your piece through one of my stockist please speak directly to them regarding their exchange or refund policy. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:
— Commissioned pieces (bespoke)
— Customised pieces
All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.
The cost of reasonable repairs under normal wear for the first six months after purchase is covered. If a piece shows signs of improper care, or is damaged in a way resulting from something other than normal wear, we will repair the piece at cost. An estimate of the repair can be given prior to the repair. Customers are responsible for return shipping costs.
After 6 months, we will repair pieces at cost.
Any necessary repair of bespoke pieces will be assessed on a case by case basis.